Altrincham FC Official Store FAQ
Everything you need to know about your Robins merchandise and orders.
What are the shipping costs and delivery times?
We offer standard UK shipping via Royal Mail, typically arriving within 3-5 working days. International shipping rates and times vary by location and are calculated at checkout.
Can I return or exchange a personalized jersey?
Items with custom name and number printing cannot be returned or exchanged unless they are faulty. Please double-check our size guide before placing a personalized order.
When will out-of-stock kit sizes be replenished?
Restock dates depend on our technical kit partner. We recommend signing up for email notifications on the product page to be alerted as soon as your size is back in stock.
Is there a Click and Collect service available?
Yes, supporters can choose the 'Collect from The J.Davidson Stadium' option at checkout. You will receive an email notification once your order is ready for pickup during office hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay for a secure checkout.
How do I care for my official Altrincham FC match kit?
To preserve the quality of the fabric and crest, we recommend washing your kit inside out at 30°C and avoiding the use of a tumble dryer.